Eloisa Cadenas M. (Universidad Nacional Autónoma de México). Escrito el 20 de julio de 2013; publicado en SSRN (id 2567838). Mi primer artículo de investigación. Artículo en inglés; aquí se reproduce el resumen.
Abstract
Can often be seen in the services sector, the issue of certification as a way to ensure their services, this recognition is vital because in a competitive market will provide certain advantages. However, certification is not a title for itself for it a continuous improvement system must already exist in the existing processes intended to standardize and meet specifications as the standard. In this work a methodology is presented that focuses on identifying improvement opportunities using established quality techniques within a professional services context, proposing solutions to optimize the processes of an accounting firm.
Keywords: continuous improvement, certification, service companies.
Publicado originalmente en SSRN, julio de 2013. Leer el artículo completo ↗